News
Stay up to date with latest news, updates and important messages from Zendesk & SoftwareOne
- Critical Zendesk update: API tokens being replaced with OAuth
- Zendesk Product Update July 2026: Forethought AI Agents, WFM, and Contact Center
- Important Zendesk update: Requiring sender authentication
- Zendesk Product Update June 2026: New AI Tools, IT Asset Management, and Forced Session Timeouts
- Crayon is now SoftwareOne: Same expertise, new brand
- Zendesk Update: AI Ticket Summaries coming to Professional plans and above
- Zendesk Product Update May 2026: Advanced AI Agents, Google Integrations, and Security
- Zendesk Product Update: Advanced AI Agent Capabilities Now Available for All Plans
- Important Reminder: New Unified Navigation rolling out across Zendesk
- Zendesk Product Update April 2026: Enhanced AI Insights and Smarter Workflows
- Important Zendesk Update: Mandatory Email Verification for Anonymous Submissions (March 9)
- Zendesk Product Update March 2026: AI Tools for All and Enhanced Security
- Zendesk Product Update February 2026: Agent Copilot, Private Attachments, and Increased Efficiency
- Zendesk Product Update January 2026: AI Agents, Security & HR Integrations
- Zendesk Product Update December 2025: External Content Sources, Data Masking & Attachment deletion schedules