Zendesk Suite Growth builds upon Suite Team and is designed for growing organizations that need better collaboration tools, customer satisfaction measurement, and advanced service levels.
Feature Overview
The Growth plan includes everything in Suite Team, plus several critical features to scale your support professionally:
| Feature | Value for your team |
|---|---|
| CSAT Surveys | Automatically measure customer satisfaction to understand performance trends. |
| SLA Management | Ensure timely responses by setting Service Level Agreements based on priority. |
| Side Conversations | Collaborate with internal teams via Slack or email directly within the ticket. |
| Multiple Brands | Manage up to 5 different brands or help centers from a single account. |
| Light Agents | Includes up to 50 free Light Agents for cross-departmental visibility. |
Who is this plan for?
- Scaling Support Teams: Businesses needing structured internal collaboration.
- Quality-Driven Teams: Those who want to track success via CSAT and response times.
- Multi-brand Organizations: Teams managing support for multiple products or entities.
When to upgrade to Suite Professional?
Consider Zendesk Suite Professional if you require:
- Skills-based Routing: Automatically route tickets to agents with specific expertise.
- Advanced Voice: IVR (phone menus) and queue prioritization.
- Data Locality: The ability to store data in specific regions (e.g., EEA/Europe).
Ready to grow? As your strategic partner, SoftwareOne helps you configure SLA targets and automate workflows to ensure you get the most out of the Growth plan.
Frequently Asked Questions
How much does Suite Growth cost?
Pricing starts at $89 per agent per month, billed annually.
How many brands are included?
You can manage up to 5 distinct brands with their own help centers on this plan.
Summary: Zendesk Suite Growth is the perfect choice for companies that have outgrown basic systems and require professional collaboration.