Zendesk Suite Enterprise Plus builds upon Suite Enterprise and is the most comprehensive level Zendesk offers. This plan is tailored for large-scale enterprises requiring maximum performance, expanded API limits, and advanced disaster recovery.
Exclusive Benefits of Enterprise Plus
Enterprise Plus removes technical barriers and provides the most powerful tools for large-scale support operations:
| Capability | Value for your organization |
|---|---|
| High Volume API | Increases limits from 750 to 2500 requests per minute. Critical for heavy integrations. |
| Enhanced Sandbox | Deploy changes directly from sandbox to production with full roll-back capabilities. |
| Business Resilience | Enhanced disaster recovery and redundancy to ensure maximum uptime for critical support. |
| 5000 Light Agents | Extend organizational visibility by including up to 5000 view-only staff members. |
Who is this plan for?
- Global Enterprises: Organizations needing to include thousands of employees in support workflows.
- High-Tech Teams: Businesses relying on lightning-fast API integrations and real-time data sync.
- Critical Infrastructure: Companies requiring the highest guarantees for redundancy and uptime.
Exploring Enterprise Plus? Deploying at this scale requires strategic oversight. As a Premier Partner, SoftwareOne assists with architecture, integration strategy, and security audits to ensure your global operations run smoothly.
Frequently Asked Questions
What is the cost of Suite Enterprise Plus?
Pricing is custom based on requirements. Suite Enterprise starts at $169 per agent/month, with Plus including premium add-ons for enterprise-grade scalability.
Why do I need High Volume API?
If your Zendesk instance frequently syncs with external CRMs, ERPs, or custom apps, the standard 750 rpm limit may cause bottlenecks. Plus ensures smooth data flow.
Summary: Zendesk Suite Enterprise Plus is the ultimate solution for organizations that cannot compromise on performance, capacity, or security.