Zendesk Suite Enterprise builds upon Suite Professional. This plan is designed for large organizations requiring advanced security, full workflow control, and data isolation through private groups.
Advanced Features of the Enterprise Plan
The Enterprise plan provides tools for control and scaling not available in lower tiers:
| Feature | Value for your organization |
|---|---|
| Private Groups | Create isolated silos for sensitive tickets (HR/Legal) that cannot be shared with public groups. |
| Premium Sandbox | Test triggers and automations in a risk-free environment without affecting your production instance. |
| Custom Roles | Define granular permissions for agents (e.g., QA or Team Lead) regarding deletion, export, and editing. |
| Audit Log | Complete traceability of all administrative changes made within your Zendesk account. |
| Unlimited Business Hours | Set unique schedules for different countries or shifts for accurate global SLA measurement. |
Who should choose Zendesk Enterprise?
- Security-Conscious Companies: Organizations handling sensitive data (GDPR) or HR matters requiring strict isolation.
- Complex Organizations: Teams managing multiple brands that need advanced routing and unlimited schedules.
- Large Support Departments: Companies requiring up to 1000 Light Agents for cross-organizational visibility.
Does your organization require Enterprise control? As your strategic partner, SoftwareOne helps you configure private groups, define custom roles, and ensure your Sandbox environment follows Governance best practices.
Frequently Asked Questions
How much does Zendesk Suite Enterprise cost?
Pricing starts at $169 per agent per month, billed annually.
How do Private Groups work?
Unlike standard groups, Private Groups act as isolated silos. Once a ticket is assigned to a private group, it cannot be moved to a public group, preventing accidental disclosure of confidential data.
Summary: Zendesk Suite Enterprise is the most robust plan for companies requiring maximum security and customization.